Shipping policy

Order Processing Policy

All Primeluxe Goods orders are processed within 1–3 business days after successful payment.

Orders placed on weekends or public holidays are processed on the next business day.

Shipping Policy

We provide economy international shipping with an estimated delivery timeframe of:

7–15 business days after dispatch

Tracking information is provided once the order has been shipped.

Shipping timelines may vary due to:

  • Carrier delays
  • Customs processing
  • Weekends and holidays

Fulfillment Policy

Once an order is:

  • Processed
  • Packed
  • Handed to the carrier

It is considered fulfilled and in transit and cannot be canceled.

Delivery Responsibility

Once the package is handed over to the carrier, delivery is handled by third-party logistics providers.

Customers are responsible for:

  • Monitoring tracking updates
  • Allowing the full delivery timeframe

Refund & Cancellation Policy

  • Orders cannot be canceled once shipped
  • Refund requests are only reviewed after delivery if an issue is reported
  • Customers must contact Primeluxe Goods Support before initiating a dispute

Chargeback Policy

Customers are required to contact Primeluxe Goods first so we have an opportunity to review and resolve any order-related concerns.

Chargebacks should not be initiated before contacting us for assistance, particularly while an order is still within its stated delivery timeframe.